Adria Garantie

Verpflichtet zu Spitzenleistungen

In Adria Mobil haben wir uns verpflichtet, dauerhaft qualitativ hochwertige Caravans, Reisemobile und Moblheime zu entwickeln, herzustellen und zu vermarkten. Unser Ziel ist es, sichere, funktionale und zuverlässige Produkte herzustellen für Kunden, die ihre Freizeit qualitätvoll verbringen möchten. In Bezug auf Organisation und Durchführung unseres Betriebes - vom Wareneinkauf bis zum Verkauf der Endprodukte - tun wir unser Bestes, um Fehlerquellen zu vermeiden, eingetretene Fehler zu bemerken und sofort abzustellen, sowie alle Prozesse im Unternehmen ständig zu verbessern.

Adria's Qualitätsprogramm wird bestimmt durch Grundrichtlinien und messbare Zielsetzungen bei der Erfüllung der Qualitätskriterien. Um den erforderlichen und erwarteten Qualitätsstand sicherzustellen, und um in diesen Zeiten von ständigen technologischen Innovationen und intensiver Konkurrenz erfolgreich zu sein, haben wir die ISO 9000 Qualitätsstandards gewählt, um unser Qualitätssystem mit den globalen Trends auf den gleichen Stand zu bringen. Als Standard für die Verwirklichung haben wir  ISO 9001:2000 gewählt.

Im Jahr 2017 hat Adria Mobil auch die höchsten nationalen Preise für hervorragendes Geschäftsmanagement erhalten - den Business Excellence Prize of the Republic of Slovenia, das ist die höchste Anerkennung, die durch die Republik Slowenien innerhalb des nationalen Qualitätsprogramms für Erfolge bei der Qualität von Produkten und Dienstleistungen zu vergeben hat; sowie den Quality of Business Excellence Preis für die Entwicklung von Wissen und Innovation.

Bei Adria Mobil zielen wir darauf, hervorragende Leistungen in all unseren Betriebsvorgängen zu erreichen mit dem Ziel einer starken Grundlage für die Zufriedenheit sowohl unserer Kunden als auch von uns selbst - unser Motto ist: "Herzliche Verbindungen mit unseren Geschäftspartnern und qualitativ hochwertige Produkte für unsere Kunden".

Adria Warranty

Ten things you need to know

 

REGISTERING FOR YOUR WARRANTY

 

We ask you to make sure, when you purchase your Adria vehicle, that your personal and contact details and your new vehicle are registered on our warranty system – by your Adria dealer at the point of purchase. This ensures we know who owns the vehicle and that we can get in touch should we need to. If you subsequently change address or contact details, or you decide to sell your vehicle then please inform your Adria dealer and have them change your details on the warranty system.

 

GENERAL WARRANTY CONDITIONS (SUMMARY).


The full warranty policy documents can be inspected at your authorized Adria Representative (Adria dealer) and you should be made familiar with them when purchasing your Adria vehicle.

Here is a summary of the main things you need to know.

 

  1. ADRIA MOBIL Ltd. from Novo mesto (Slovenia) grants the ADRIA products purchasers a 24-month warranty on all equipment from the registration date onwards and a special 84-month »WARRANTY PLUS* (WATER INGRESS WARRANTY)« for the following factory faults:

    *Water leaking with severe consequences regarding the life-span and usage of the Adria motorhome, van or caravan, which is caused exclusively in the living room part. This warranty is subject to the habitation unit being serviced annually by an Adria dealership within a month of the original date of purchase. Note all Aviva caravan models and Sun Living motorhomes and Sun Living vans are specifically excluded, these are subject to a special 60-month Warranty Plus.
  2. The Manufacturer is liable to replace all parts with factory defects, free of charge. Warranty refers to the malfunctioning parts and/or elements as well as mounting, except for the parts and/or elements, which deteriorate due to attrition, such as glass, windows, tires, accumulators and such equipment as the fridge, heating, water heater, to which individual manufacturers' warranties refer.
  3. Warranty also does not refer to parts and/or elements which deteriorate due to carelessness or improper handling, poor maintenance, overloading or inattentiveness. Warranty does not refer to varnish scratches that may appear when washing and cleaning the vehicle's exterior. Warranty also does not refer to varnish damages that appear due to usage of abrasive and dissolving materials.
  4. Repairs under warranty are free of charge if carried out in accordance with the details of the warranty policy and are undertaken by an Authorized Adria representative. Transport costs for the vehicle and/or parts are customer-borne. During repair time the customer is not entitled to indemnity due to not being able to use the vehicle. Replaced parts and/or elements remain the manufacturer's property.
  5. The purchaser has to report all discovered defects immediately and exclusively to an authorised Adria representative. The manufacturer reserves the right to accept or deny a defect report.
  6. Warranty duration is not extended due to interventions, performed at the vehicle during warranty period.
  7. The manufacturer is not at all responsible for eventual accidents and/or damages of people and things, which may occur during the usage of the vehicle although the event may have been caused by a defect itself.
  8. Any eventual disputes between the parties regarding an indemnity claim are settled in the competence of a court of law.
  9. Consult your authorised representative regarding any repair or spare parts. During your travels you can consult one of Adria’s authorized dealers, a list of which is shown on our website.
  10. Adria is not responsible for mounting, changes, performed on the caravan by a third person. In such event the warranty ceases to exist.

Should you require further information please contact your Adria Dealer.